Support

We’re Here to Help!

Here at Lumag we aim for the highest level of customer experience. We want to help you get the best out of your machine and, in the unlikely event that you have a problem, to get it resolved as quickly as possible.

If you have an issue with any product, your first port of call should be the operators manual – it is very important that you familiarise yourself with this prior to your first use. Downloadable product manuals for most of our products are also included on the individual product pages on this site.

We are more than happy to repair under warranty any manufacturing faults that have occurred during the warranty period for a given product. However, the vast majority of any operating issues with Lumag products are quickly and cost-effectively solved or prevented by basic customer maintenance.

We have produced some video guides with helpful hints and tips for maintaining your Lumag machine.

Spare Parts

Common spare parts for our Lumag machines are listed on the individual pages for each product within our online shop.

If you can’t find the spare part that you require, please complete our spare parts request form, and we will do our best to help you.

Video Guides

We have produced a number of videos to help you to work with your Loncin Engine, Lumag Chipper or Lumag Mini Dumper

Loncin Engines

The videos below show the Loncin G200 fitted to many of our products but the same principles apply to the other models in the Loncin “G” series and the DJ188 engine fitted to the chippers and stump grinders.

Running Faults – Things to Check
If it Won’t Start
Starting up a New Engine

Lumag Chippers

Watch the videos below for some very helpful hints and tips to get the most out of your chipper. It is very important that you read your manual before first starting to use your chipper and take time to learn how to feed it in the most effective way. Most problems with belts and clutches occur during the first few weeks of use, due to the inexperience of the operator.

  • Always run the drum in the chipping mechanism at full speed. You will learn the normal sound of the drum “humming” and the noise the engine make when running flat out.
  • Feed the material into the drum at a steady rate allowing the engine to maintain the high speed of the chipping drum. The engine and chipper drum speed will drop a little when you feed in the material – this is normal. However, if you feed in too much wood then the drum will stop spinning and cause problems with the drive system.
  • Some hard wood will take a lot of energy to chip, so will need to be fed in more slowly. Some very soft material gets pulverised and can foul up the drum if you put too much in. You will soon learn what types of wood take the most energy to process.
  • EVERY time, before you start the machine, check the drum is clear of debris. If the machine is started with material in the blade mechanism you will damage the belts and clutch, and the drum cannot run up to speed to work correctly – if at all!  This is also the case if the machine had been turned off by mistake with the safety bar. 
  • A great tip is to run the machine for an extra minute after you finish working and give it a good shake, this will help get any stray bits of debris in the chipper work through the machine leaving it ready for the next use.
Help with Start Problems
Dealing with a Blockage
Belt Check and Adjustment
Chipper Mechanism Run-through
Clutch and Belt Change

Mini Dumpers

Lumag’s mini dumpers are very reliable and most problems occur due to minor maintenance issues. The cost savings on the the “MD” dumpers in comparisons to the “VH” range is due to the use of belts and cables in place of hydraulics. Belts and cable even in comparison to the hydraulic drive on the VH dumpers are very effective but they come with the downside of increased maintenance. Belts and cables both stretch and wear so will require regular adjustment – the more the machine is used the more frequent these adjustments will become. Increasing the load on the machine by using to higher drive gear for the load or terrain will also speed up the wear on the belt. That said the adjustments required are very simple to do and are outlined in the videos below.

Clutch Cable Adjustment
Steering Cable Adjustment