Support
We’re Here to Help!
Here at Lumag we aim for the highest level of customer experience. We want to help you get the best out of your machine and, in the unlikely event that you have a problem, to get it resolved as quickly as possible.
If you have an issue with any product, your first port of call should be the operators manual – it is very important that you familiarise yourself with this prior to your first use. Downloadable product manuals for most of our products are also included on the individual product pages on this site.
We are more than happy to repair any manufacturing faults that have occurred during the warranty period for a given product. However, the vast majority of any operating issues with Lumag products are quickly and cost-effectively solved or prevented by basic customer maintenance.
We have produced some video guides with helpful hints and tips for maintaining your Lumag machine.
Spare Parts
Common spare parts for our Lumag machines are listed on the individual pages for each product within our online shop.
If you can’t find the spare part that you require, please complete our spare parts request form, and we will do our best to help you.
Video Guides
We have produced a number of videos to help you to work with your Loncin Engine, Lumag Chipper or Lumag Mini Dumper …
Loncin Engines
The engines we use are very reliable. If you are experiencing problems with your engine, it is most likely down to one of the following causes:
- Stale fuel
- Blocked air filters
- Low oil/ bad oil
Stale fuel is the number one problem in all small engines. Fuel has an in-machine life of around 3 to 4 weeks. After this time, you are likely to experience poor performance and difficulty/failing to start. If left damage can occur to the carburettor and will cause petrol to contaminate the oil.
If caught early, draining the fuel system and replacing the fuel with new should resolve the issue. If stale fuel has been used for a prolonged period, it may be necessary to clean/replace the carburettor to resolve the issue. The oil will also need to be drained and replaced.
To prevent this occurring you could use a long life fuel, such as Aspen, which can be left in machines without deterioriating.
Blocked air filter will cause excessive smoke, poor running and starting. Changing the filter should resolve the issue.
Low oil can cause irreparable damage to the engine. Some of our engines are fitted with low oil sensors, so if the oil level is too low the machine will often start and run for a few seconds before stopping (when the oil has run back to the bottom of the engine). To check your oil please refer to your use manual.
The videos below show the Loncin G200 fitted to many of our products but the same principles apply to the other models in the Loncin “G” series and the DJ188 engine fitted to the chippers and stump grinders.
Lumag Chippers
Watch the videos below for some very helpful hints and tips to get the most out of your chipper. It is very important that you read your manual before first starting to use your chipper and take time to learn how to feed it in the most effective way. Most problems with belts and clutches occur during the first few weeks of use, due to the inexperience of the operator.
Mini Dumpers
Lumag’s mini dumpers are very reliable and most problems occur due to minor maintenance issues. The cost savings on the the “MD” dumpers in comparisons to the “VH” range is due to the use of belts and cables in place of hydraulics. Belts and cable even in comparison to the hydraulic drive on the VH dumpers are very effective but they come with the downside of increased maintenance. Belts and cables both stretch and wear so will require regular adjustment – the more the machine is used the more frequent these adjustments will become. Increasing the load on the machine by using to higher drive gear for the load or terrain will also speed up the wear on the belt. That said the adjustments required are very simple to do and are outlined in the videos below.
