Warranty

 

Unless otherwise stated we offer a 1-2-3 warranty system (that’s 1 year for commercial use, 2 years for domestic and 3 years for engines). The Lumag distribution extended warranties offered on some products are only valid if the service schedule has been adhered to using genuine Lumag parts.

In the case of manufacturing faults, material faults and failure which have occurred during in the warranty period Lumag Distribution Limited agree to provide replacement parts and cover the cost of the agreed labour, associated with the repair, providing that all Service and Maintenance Records are up to date and the work is carried out by an authorised Lumag Dealer using genuine Lumag parts and consumables.

Lumag Distribution Limited’s warranty does not cover wearing parts such as belts, cables or soil engaging parts

In the event that there is no Lumag Dealer in your area the item will need to be returned to us for repair. For this reason, we strongly suggest that you keep the original packaging. Please note that any faults or damage caused by misuse, abuse neglect or general wear are not covered under the warranty.

Lumag Distribution Limited will not be liable for any “downtime” on the machine, we do not offer any replacement machinery or compensation and we do not cover any transport or travel costs associated with a warranty claim.

Any replacement spare parts are covered by a 90-day replacement part only warranty. Therefore, no fitting costs will be covered outside of the warranty period.

To be valid, the warranty must be registered with Lumag Distribution, by the owner, within 14 days of the purchase. The warranty will only be valid if all Service and Maintenance Records are up to date, the machine has been used correctly and genuine Lumag parts and consumables have been used.

Please note that the warranty is non transferable.

Register your Warranty

Registering your warranty is simple. All you need to do is complete this Warranty Registration Form

Making a Warranty Claim

To make a warranty claim you will either need to return your machine to the place of purchase or fill in this Warranty Claim Form. Please note that it is the owner’s responsibility to get the machine to the place of repair.