Unless otherwise stated we offer a 1-2-3 warranty system (that’s 1 year for commercial use, 2 years for domestic and 3 years for engines). To be valid, the Warranty must be registered with Lumag Distribution, by the owner, within 14 days of the purchase and the machine must have been serviced and maintained, as per the Servicing and Maintenance Schedule, using genuine Lumag parts and consumables.
In the case of manufacturing faults, material faults and failure which have occurred during in the warranty period, Lumag Distribution Limited agree to provide replacement parts and cover the cost of the agreed labour, associated with the repair. Any faults or damage caused by misuse, abuse neglect or general wear are not covered under the Warranty. The Warranty does not cover wearing parts such as belts, cables electrical components or soil engaging parts.
For any warranty work to be undertaken, the machine will need to be returned to the Lumag Dealer, from whom you made the purchase. In the event that they are unable to deal with warranty repairs the item will need to be returned to us at Unit 1-3 Hatchmoor Industrial Estate, Hatherleigh, Devon EX20 3LP for repair. We will arrange, and cover the cost of, the return collection from Mainland UK addresses to our premises and the return delivery to Mainland UK addresses.
You are responsible for ensuring the goods are correctly packaged and secured for the return journey. Delivery of any damaged or badly packaged goods will be refused. The machine must be returned free of fuel and oil. Any machines collected MUST be easily accessible for the courier to collect. Having the machine inaccessible or poorly / not packaged may result in delays and additional charges. for any warranty work to be undertaken.
If the fault turns out to be non Warranty you will be charged for the collection and return of the machine. The charges for deliveries/collections to/from Mainland UK are as follows: Under 30 kg = £14.00 plus VAT, 30-95 kg = £35.00 plus VAT, 96 kg+ = £50.00 plus VAT & double sized pallets (over 120 cm long) = £95.00 plus VAT. Prices for collections/deliveries outside these areas are available on request.
Lumag Distribution Limited will not be liable for any “downtime” on the machine. We do not offer any replacement machinery or compensation and we do not cover any transport or travel costs associated with a warranty claim.
Any replacement spare parts are covered by a 90-day replacement, part only, warranty. Therefore, no fitting costs will be covered outside of the warranty period.
Please note that the Warranty is non-transferable.
Registering your Warranty is simple. All you need to do is complete a Warranty Registration Form
Retail customers can make a Warranty claim by either returning your machine to the place of purchase or completing a Retail Warranty Claim Form. Please note that it is the owner’s responsibility to get the machine to the place of repair.
Lumag Dealers can make a warranty claim by completing a Dealer Warranty Claim Form.