These warranty terms apply only to retail customers!
The warranty period offered by Lumag Distribution Limited (Lumag) varies from machine to machine and differs between Domestic and Commercial use.
Unless otherwise stated Lumag offers 1 year for commercial use, 2 years for Domestic and 3 years for engines. There are however exceptions. An example of this is the petrol Compactors which come with an extended 5 year Domestic /2-year Commercial warranty. Please refer to the relevant product pages on the www.lumag-gb.co.uk website for full details of warranty periods.
What is covered
In the case of manufacturing faults, material faults, and failure which have occurred during the warranty period, Lumag agrees to provide parts and cover the cost of the agreed labor, associated with the repair.
Any faults or damage caused by misuse, abuse neglect, improper handling/storage or general wear are not covered under warranty.
Lumag’s warranty does not cover wearing parts such as belts, cables electrical components or soil engaging parts or the adjustment of belts, clutches, and cables, etc.
Lumag will not be liable for any “downtime” of the machine. We do not offer any replacement machinery or compensation and we do not cover the transport and/or travel costs associated with a warranty claim.
Any replacement spare parts are covered by a 90-day replacement part only warranty. Therefore, no fitting costs will be covered outside of the warranty period.
To be valid
To be valid the machine must be serviced and maintained, as per the Servicing and Maintenance Schedule, using genuine Lumag parts and consumables.
Your Warranty will be registered by the Retailer from whom you purchased the machine. You will be contacted by Lumag to confirm that your Warranty has been registered. Warranty Registration Form
All warranty claims must be submitted through the Retailer from whom you purchased the machine, they will complete a Warranty Claim Form on your behalf. You will need to supply them with an up to date copy of your Service and Maintenance Schedule.
If your product was purchased before the 1st October 2019 you may still file your own Warranty Claim directly with Lumag.
Returning your machine for inspection/repair
It is your responsibility to return the machine to your place of purchase.
In certain circumstances, Lumag will undertake warranty repairs on behalf of the Dealer. For this reason, we strongly suggest that you keep the original packaging. Prior to starting the repair, the nature and cause of the fault will be determined. We will advise if our findings differ from your explanation of the fault.
If a fault is found Lumag will cover the cost of collection, inspection, repair, and re-delivery. Where no fault is found, or the failure is not covered by the Warranty, the costs incurred i.e. collection, inspection, repair, and re-delivery costs will be chargeable.
The warranty is non-transferable.