Repairs and Retuns

Name: Lumag Distribution
Address: 1-3 Hatchmoor Industrial Estate, Hatherleigh, Okehampton, Devon, EX20 3LP
Price range: ££
Rating: 5

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Return Your Product For Refund
£0.01 (£0.01 + VAT)
Sorry you are not happy with or do not need your product.

Please note in the “order notes” on the check out the reason for the return claim.
- Any returns are subject to any the relevent legislation and the terms and conditions.
- Your return may not be accepted in some circmstances as per the TnCs
- If your retun is accepted you may not be entilteld to a full refund as per the terms,conditions & legilslation.
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Return Your Machine To Us For Repair !
£0.01 (£0.01 + VAT)
Sorry you have had a problem we look forward to resolving it quickly.
- Please add any details that can help resolve the issue in the order notes or via email to [email protected].
- Our office will be in touch to arrange the collection of the machine.
- Please add the collection address into the “Delivery address” at check out.
- The goods will need to be appropritly packaged for transport & availible to collect easily as per the T&C and warranty conditions.
- The repair and collection will be subject to our terms & conditions and warranty terms.
In some cases you will need to pay transport costs or other charges, please see the warranty page and TnCs
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What Our Customers Say

				Fantastic service, great advice via WhatsApp, engine delivered quickly, fits perfectly, started first pull from new, Loncin 133. Brilliant 👍
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lee w.
×lee w.

						Fantastic service, great advice via WhatsApp, engine delivered quickly, fits perfectly, started first pull from new, Loncin 133. Brilliant 👍
					
				Fantastic products, warranty and service! Highly recommended.
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Gemma R.
×Gemma R.

						Fantastic products, warranty and service! Highly recommended.
					
				Great service from Darius. Thankyou for promptly responding to my emails to help me diagnose and fix the problems I’ve had with my machine.
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John L.
×John L.

						Great service from Darius. Thankyou for promptly responding to my emails to help me diagnose and fix the problems I’ve had with my machine.
					
				Brilliant customer service relating to my BSF-15 stump grinder, a phone call with Darius was very useful and the numerous questions  I had were answered straight away. It is reassuring to know there are knowledge and approachable staff willing to help!
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Mr A.
×Mr A.

						Brilliant customer service relating to my BSF-15 stump grinder, a phone call with Darius was very useful and the numerous questions  I had were answered straight away. It is reassuring to know there are knowledge and approachable staff willing to help!
					
				Really nice helpful people.   Based in the UK and know what they are doing.   Whats not to like?   Thanks again
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Meldelkel
×Meldelkel

						Really nice helpful people.   Based in the UK and know what they are doing.   Whats not to like?   Thanks again
					
				Really nice helpful people.   Based in the UK and know what they are doing.   Whats not to like?   Thanks again
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Derek O.
×Derek O.

						Really nice helpful people.   Based in the UK and know what they are doing.   Whats not to like?   Thanks again
					
				Very  competitive prices,  good range of items in stock. Extremely helpful and knowledgeable staff with ready advice.I have been more than happy with all my purchases and have found them all to be of a high quality.
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Ricki E.
×Ricki E.

						Very  competitive prices,  good range of items in stock. Extremely helpful and knowledgeable staff with ready advice.I have been more than happy with all my purchases and have found them all to be of a high quality.
					
				Got a compacting plate to level of some block paving from Lumag. Found the staff to be friendly and well informed about the equipment which did the job perfectly. Would definitely recommend this Comoany.
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Gordon H.
×Gordon H.

						Got a compacting plate to level of some block paving from Lumag. Found the staff to be friendly and well informed about the equipment which did the job perfectly. Would definitely recommend this Comoany.
					
				Lovely local company... friendly and knowledgable staff.
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Patrick K.
×Patrick K.

						Lovely local company... friendly and knowledgable staff.
					
				Great service, product and prices. Attentive and knowledgeable. They stock an excellent range of equipment for large gardens and small-holdings, so ideal for home-owners and contractors. In my experience definitely better than going to the likes of Radmore & Tucker and others who stock big names but just shift boxes. Neil and his small team at Hatherleigh, offer excellent, well-priced, effective kit and customer service. Genuinely interested in what you're doing. I bought a 4 stroke brushcutter. They set it up for me, fuel and oil, and were on hand to demo start and run. Manual, warranty and I rest assured that they're happy to help anytime if I have a problem with the machine and service it. Well done. A bit off the beaten track but worth it.
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Ken M.
×Ken M.

						Great service, product and prices. Attentive and knowledgeable. They stock an excellent range of equipment for large gardens and small-holdings, so ideal for home-owners and contractors. In my experience definitely better than going to the likes of Radmore & Tucker and others who stock big names but just shift boxes. Neil and his small team at Hatherleigh, offer excellent, well-priced, effective kit and customer service. Genuinely interested in what you're doing. I bought a 4 stroke brushcutter. They set it up for me, fuel and oil, and were on hand to demo start and run. Manual, warranty and I rest assured that they're happy to help anytime if I have a problem with the machine and service it. Well done. A bit off the beaten track but worth it.
					
				Had one of there compactors to help with the drive, excellent would not have been able to do this without the equipment.  I would recommend this to anyone who is thinking of improving their driveway and anything else that would need a compactor, l have been thinking about the rest of the garden and would definitely use this again and the company.
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Susan H.
×Susan H.

						Had one of there compactors to help with the drive, excellent would not have been able to do this without the equipment.  I would recommend this to anyone who is thinking of improving their driveway and anything else that would need a compactor, l have been thinking about the rest of the garden and would definitely use this again and the company.
					
				Love my new wood chipper, great customer service and after care from Lumag. Would definitely recommend.
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Richard B.
×Richard B.

						Love my new wood chipper, great customer service and after care from Lumag. Would definitely recommend.
					
				Very friendly service and very professional. Definitely recommend
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Sophie H.
×Sophie H.

						Very friendly service and very professional. Definitely recommend
					
				Brilliant family run company always helpful and friendly
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Alice M.
×Alice M.

						Brilliant family run company always helpful and friendly
					
				Very friendly and knowledgeable staff
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ian g.
×ian g.

						Very friendly and knowledgeable staff
					
				Online chat was quick and fully answered my query.
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Roberta S.
×Roberta S.

						Online chat was quick and fully answered my query.
					
				To start with a very easy pleasant and efficient transaction with a helpful team.

The powered barrow itself is excellent, robust and capable. It arrived well ...
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haydn f.
×haydn f.

						To start with a very easy pleasant and efficient transaction with a helpful team.

The powered barrow itself is excellent, robust and capable. It arrived well ...
					
				Great service from Neil at Lumag. Very helpful when we bought our wood chipper, and minor issue a year on, that various repair shops said was a big problem that they could not fix, was resolved super fast by Neil by troubleshooting over the phone and was not really an issue at all. So pleased we went back to ask Lumag direct.  Thoroughly recommend Lumag and Neil.
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Sophie E.
×Sophie E.

						Great service from Neil at Lumag. Very helpful when we bought our wood chipper, and minor issue a year on, that various repair shops said was a big problem that they could not fix, was resolved super fast by Neil by troubleshooting over the phone and was not really an issue at all. So pleased we went back to ask Lumag direct.  Thoroughly recommend Lumag and Neil.
					
				To start with a very easy pleasant and efficient transaction with a helpful team. The powered barrow itself is excellent, robust and capable. It arrived well packaged and assembled bar the bucket which took about 30 seconds to attach. Quick read of the instructions, pre start checks, fuelled up and ready for action within 10 minutes of arrival.
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haydn f.
×haydn f.

						To start with a very easy pleasant and efficient transaction with a helpful team. The powered barrow itself is excellent, robust and capable. It arrived well packaged and assembled bar the bucket which took about 30 seconds to attach. Quick read of the instructions, pre start checks, fuelled up and ready for action within 10 minutes of arrival.
					
				Great service from Neil at Lumag. Very helpful when we bought our wood chipper, and minor issue a year on, that various repair shops said was a big problem that they could not fix, was resolved super fast by Neil by troubleshooting over the phone and was not really an issue at all. So pleased we went back to ask Lumag direct.  Thoroughly recommend Lumag and Neil.
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Sara s.
×Sara s.

						Great service from Neil at Lumag. Very helpful when we bought our wood chipper, and minor issue a year on, that various repair shops said was a big problem that they could not fix, was resolved super fast by Neil by troubleshooting over the phone and was not really an issue at all. So pleased we went back to ask Lumag direct.  Thoroughly recommend Lumag and Neil.
					
				Recently purchased a wacker and a Tracked wheel Barrow, Great service! And really impressed with the quality of the machines. ?
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Dave D.
×Dave D.

						Recently purchased a wacker and a Tracked wheel Barrow, Great service! And really impressed with the quality of the machines. ?
					
				Great log splitter and thanks for the after sales advise!
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Chris G.
×Chris G.

						Great log splitter and thanks for the after sales advise!
					
				Fast delivery, excellent support. Very Happy.
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Nigel C.
×Nigel C.

						Fast delivery, excellent support. Very Happy.
					
				Excellent service, great quality machinery. Would definitely deal with them again!
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Callum E.
×Callum E.

						Excellent service, great quality machinery. Would definitely deal with them again!
					

Repairs and Retuns

Return Your Product For Refund

Sorry you are not happy with or do not need your product.

Please note in the “order notes” on the check out the reason for the return claim.

Return Your Machine To Us For Repair !

Sorry you have had a problem we look forward to resolving it quickly.

What Our Customers Say

Contact Us

Buying from Lumag

Support

Businesses

Return Your Product For Refund

Sorry you are not happy with or do not need your product.

Please note in the “order notes” on the check out the reason for the return claim.

Return Your Machine To Us For Repair !

Sorry you have had a problem we look forward to resolving it quickly.

What Our Customers Say

Contact Us

Buying from Lumag

Support

Businesses

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