Return or exchange an item – money back guarantee
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. Alternatively, if preferred, we will exchange the item.
- Returns will only be accepted if they are received within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore, for your own protection, we recommend that you return it using a delivery service that insures you for the value of the goods.
- The cost of returning the item is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- Any damages, losses and transport costs will be deducted from the refund amount.
- Returns (unless faulty) are subject to a 15% handling charge.
- In most instances the refund will take 3 working days to process, but please allow up to 10 working days.