Returns Policy

Lumag will accept returns of parts and / or machines, within 14 days of purchase, provided that they are unused and in the original packaging.

Special order items and / or items which have been modified are non returnable.

Fitted / used parts and / or machines cannot be returned.

In the case of incorrectly or faulty supplied parts and / or machines by Lumag the goods will be collected without charge. In all other cases the carriage for returning an item will be paid by the Customer and a handling charge applied.

The Customer is responsible for the goods until they reach Lumag. Therefore, for your own protection, we recommend that you return it using a delivery service that insures you for the value of the goods.

Returned parts will be subject to a 30% handling charge.

Returned machines will be subject to a 15% handling charge.

Parts and / or machines that are returned in a resalable condition i.e. unused and in the original packaging will be credited in full, minus any applicable handling charge.

Parts and / or machines that are returned used, damaged, defaced or with bits missing may not be credited / credited in full and will be subject to a handling charge.

In most instances the refund will take 3 working days to process, but please allow up to 10 working days.